Last Updated: [01/07/2026]
 
At Bow & Blush Boutique, every product is carefully handcrafted and inspected before it is shipped. We take pride in delivering beautiful, high-quality accessories and want you to love every purchase.
 
Returns
 
Due to hygiene reasons and the delicate nature of our hair accessories, we do not accept returns once an order has been delivered.
This policy applies to all products, including:

• Hair Bows

• Scrunchies

• Hair Clips

• Headbands

• Gift Cards

• Sale or Discounted Items

• Customized or Personalized Orders
   

Exchanges & Replacements
 
We only offer a replacement if:

• You receive a damaged product.

• You receive a defective product due to a manufacturing issue.

• You receive the wrong item.

We do not offer exchanges for:

• Change of mind.

• Incorrect order placed by the customer.

• Colour, design, or size preference.

• Minor variations in colour due to screen settings or handmade craftsmanship.
   

Damaged or Incorrect Orders
 
If your order arrives damaged or incorrect, please notify us within 48 hours of delivery.
To process your request, please email us with:

• Your Order Number

• Clear photographs of the product

• Clear photographs of the outer packaging

• An uncut, continuous unboxing video showing the package being opened from its sealed condition.

Claims without an uncut unboxing video may not be accepted, as this helps us verify transit-related damage and prevents fraudulent claims.
After verification, we will send a replacement at no additional cost, subject to product availability.
 
Refunds
 
As our products are handcrafted and made with care, we generally do not offer refunds once an order has been shipped or delivered.
Refunds will only be issued if:

• A replacement cannot be provided for an approved damaged or defective item.

• Your order is cancelled by Bow & Blush Boutique before dispatch.

• A refund is required under applicable law.

Approved refunds will be processed to the original payment method within 7–10 business days.
 
Order Cancellation
 
Orders are processed soon after they are placed. Therefore, cancellations or modifications cannot be made once your order has been confirmed.
Shipping Delays
Once your order has been handed over to the courier partner, delivery timelines are managed by the courier. While we are happy to assist wherever possible, we cannot be held responsible for delays caused by the shipping carrier.
 
Need Help?
 
Your satisfaction is important to us. If you have any questions about your order, please feel free to contact us.
Bow & Blush Boutique
📧 Email: bowandblushboutique015@gmail.com